Cancellation & Refund Policy

At WE OUTSIDE COLOMBIA, we provide curated experiences and activities. Due to the nature of our services and the logistics involved in organizing events and outdoor experiences, the following cancellation policy applies.

Customer Cancellations

Customers may cancel their reservation up to 48 hours before the scheduled activity.

• Cancellations made at least 48 hours in advance may qualify for rescheduling of the experience or a partial refund, depending on the circumstances.

• Cancellations made less than 48 hours before the activity are not eligible for refunds.

No-Show Policy

If a participant fails to attend the activity at the scheduled date and time, the reservation will be considered a no-show, and no refund will be issued.

Cancellations by WE OUTSIDE COLOMBIA

In certain situations, WE OUTSIDE COLOMBIA may need to cancel or reschedule an activity due to circumstances beyond our control, including but not limited to:

• Weather conditions

• Safety concerns

• Operational or logistical reasons

In such cases, customers will have the option to:

• Reschedule the experience, or

• Receive a full refund

Refund Processing

Approved refunds may take 5–10 business days to be processed, depending on the payment provider and the method of payment used.